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By deploying a TDM solution, SLK software reduced test data provisioning time from 4 days to just 6 hours.
Home / Case Study / Quality Center of Excellence for Helping a Regional Bank
Simplified, centralized, and digitized the bank’s audit process.
The client, a Tennessee-based regional bank, faced challenges with the inefficiency of their auditing methodology for their financial centers. SLK helped the bank centralize its audits and improve the overall process with its Quality Center of Excellence (QCoE) framework.
The customer operated with multiple financial centers. They held records for all transactions and banking processes of the respective financial centers, which were audited separately by region-specific auditors.
The audits were conducted physically at these centers and the findings were stored in a similar decentralized manner. It made tracking reviews, feedback, and training requirements difficult and often left them unfulfilled.
The audit methods also differed in different regions and financial centers. This led to a disconnect in auditing outcomes and a lack of transparency in many processes.
SLK’s QCoE took on the challenge of optimizing the auditing process throughout the bank’s branches, and the following steps were implemented:
SLK’s QCoE helped the bank standardize and centralize a wide range of processes, focusing on better visibility and tracking.
reduction in errors within the first 17 months
Standardization of processes like account opening, term deposits, POD, etc., throughout
the organization
Reports and trends made available to required stakeholders for comparison and training requirements
By deploying a TDM solution, SLK software reduced test data provisioning time from 4 days to just 6 hours.
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