Automation led Quality
Engineering in Insurance

The Challenge

Absence of a QA capability with compromised business outcomes

As one of the leading global insurance companies, the client’s priority is to ensure complete customer satisfaction with its superior quality products and services. The lack of a dedicated QA setup, governance and processes posed a challenge for the company to achieve the business outcomes that it strived for.

The absence of automation, unavailability of test data and stable test environments contributed to slower execution cycles and compromised test coverage, which resulted in quality issues in production. Additionally, inadequate documentation and a complete dependency on service providers snowballed into a juggernaut. This forced the company to seek partnership ensuring quality at speed.

The Solution

Moving the quality needle with automation led quality engineering

SLK set up Project teams focused on functional and non-functional assurance to support project execution. SLK also set up TCOE for foundational services, including:

• Creating enterprise-wide process and governance standards
• Tool strategy with standardization of QA tools, integrations into automated dashboards
• Rapid implementation of automation across a heterogeneous technology stack
• Non-functional assurance to ensure performance, security, and accessibility
• Test data and test environment management to ensure the availability of the right test data and a stable test environment
• Service virtualization to simulate or create replicas of integrations

SLK has partnered with the client to set up an independent QA to drive the transformation journey that ensure data integrity & compliance with regulations. The partnership started off by transitioning QA support for regular project execution of 190+ applications and automating 90+ business-critical applications. SLK formed teams for project execution while simultaneously setting up a foundation service to reshape QA processes and functions.