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Clearing the backlog of processing customer profiles in large quantities and speeding up M&A-associated activities.
The client, a regional bank based out of Ohio, USA, encountered significant hurdles due to a large-scale merger, leaving a backlog of processing 40,000 customer profiles. SLK’s fast, timely and proactive approach helped the bank clear the backlog within 2 months.
The bank faced the challenge of processing and merging a large quantity of Customer Information Files (CIF). The backlog of 40,000 CIF reviews impacted the M&A-associated activities and their cycle times. The CIF reviews were complex, multi-level and required individual attention. This left the bank with a need of skilled resources to accelerate the process.
The customer needed more skilled resources as well as a better approach to speed up the CIF review and merger process.
To combat the challenges posed by the overwhelming number of customer profiles, SLK devised a comprehensive approach that encompassed the following steps:
Automation tools were also implemented for ongoing and future CIF review projects.
The implementation of SLK’s approach led to significant improvements in the bank’s situation mentioned below:
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