Enhancing Digital Customer Experience with SSCPQ Technology for Fortune 500 Manufacturers

The Challenge

The client offers a wide range of products and services in process management, climate technologies, network power, storage solutions, professional tools, and many more areas. They faced the challenge of a traditionally operated SSCPQ process with manual dependencies. The opportunity-to-order process for highly configurable products could not meet the customer’s demands. The time to quote was long and the process also caused inefficient use of technical human resources.

The client wanted to move towards a fast and efficient process for SSCPQ to meet the market demands and growing competition. Lack of visibility over the process and errors were also identified as key challenges that needed to be tackled

The Solution

SLK partnered with the client on their digital customer experience journey to build an SSCPQ ecosystem comprising products and tools that seamlessly integrate with enterprise systems as well as existing and future applications.

With the help of our Product Advisor framework with Rule Engine, 3D Visual Product Configurator, and Spare Part Selector, the domain specialists of SLK quickly accelerated the implementation of digital solutions.

The adaptation of advanced SSCPQ tools by SLK ensured that the right products were sold to the right customers at the right time. The sizing and selection tools in the build help customers specify their requirements and select the best-fit product. The pricing engine ensures accurate pricing, deal guidance, and controlled discounts, while the quote tool enables easy and error-free professional quotes.

The combined functionality of the tools also enabled self-sustenance for business users and customers. Rule Engine powered the business users with independent control of business rules and related IT functions. On the other hand, 3D Visual Product Configurator and Spare Part Selector enabled independent ordering experience for customers.